Manjeet Singh, Group Product Manager of ITSM products, at ServiceNow, explains how the role of IT is changing. IT teams are faced with managing more complexity and higher expectation from users. Through continual optimization, these teams are creating more digital offerings and are evolving from enablers to inspirers of business strategy.
How Continual Optimization is keeping ITSM relevant to business
Manjeet Singh, Group Product Manager of ITSM products, at ServiceNow, explains how the role of IT is changing. IT teams are faced with managing more complexity and higher expectation from users. Through continual optimization, these teams are creating more digital offerings and are evolving from enablers to inspirers of business strategy.
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